SOME GREAT LEADERS ARE BORN... SOME ARE TRAINED TO BE GREAT

A recent study substantiates the increased importance of learning in the workplace during a down economy.  Organizational leaders recognize the learning function as a significant strategic component to ensure their businesses thrive in the face of new challenges.  In the study, leaders report that more training is needed specifically in the areas of leadership development and customer service skills.  (Source:  http://www.astd.org/LC/2009/0709_paradise.htm) 

Choose Key Innovative Solutions to provide these essential training and coaching services to your organization.

Profitable organizations recognize that people are the key variable for achieving customer service goals and sustaining growth.  Multi-year surveys show that strong employee loyalty and commitment to the company lead to higher shareholder returns. (Source:  Watson and Wyatt Worldwide, a leading global human capital and financial management consulting firm.)

Another study found that companies that were in the top half of per-employee spending for training to improve business and interpersonal skills financially outperformed, by a significant percentage, companies that were in the bottom half of spending.  (Source:  http://www.astd.org/NR/rdonlyres/15C0E2AB-B16D-4E3C-A081-4205B865DA3F/0/PFLWhitePaper.pdf)

When your employees feel valued, are engaged in their work and practice effective communication skills, their relationships with coworkers and clients improve, and company profits increase.  We provide solutions to improve your leaders’ and employees' people skills, keeping them motivated and aligned with organizational objectives.  We'll help you turn your workforce into a high-performing team. 

Leadership and management skills have assumed a role of critical importance in business today.  These are the skills that help set your company apart from growing competition.  Harvey Mackay, bestselling author of "Swim with the Sharks Without Being Eaten Alive," in his nationally syndicated column "Not All Supervisors Are That Super" quotes a letter from a reader: "'I have been very surprised how many people who hold the title supervisor/manager fall far short when it comes to having the necessary people skills. Most know well the business portion of their jobs but when it comes to dealing with subordinates, they leave an awful lot to be desired! …Even in many large companies, people in supervisory roles have had very little or no formal training when it comes to managing others effectively.' Folks who never expected to be supervisors are finding themselves in that role as a result of layoffs, reorganizations and company needs."  With fewer people on the payroll, the remaining employees are being asked to take on more leadership and managerial roles as well as fulfilling their regular responsibilities. 

Today, when companies are recruiting employees, they look for more than technical expertise, skills or knowledge. The one quality employers look for is how adept the aspirants are in soft skills.

More than half of CFOs say they would hire someone with fewer technical skills if the candidate had particularly strong soft skills, such as communication and interpersonal abilities, according to a 2007 survey of 1,400 chief financial officers by Robert Half Management Resources.  (Source: Inside Training Newsletter vnueditor@email.trainingmag.com)

We teach techniques that help you thrive. Let us provide the tools you need to train your employees to be more effective leaders and to build more successful and productive teams.